UBC designs and implements reliable, technology-driven support
service and patient assistance program (PAP) hotlines for our
clients. UBC hotlines ensure that clients offer the highest quality
service to patients and help companies remain competitive in the
marketplace. We focus on supporting patients and providers by
offering service that is reliable and efficient. Our reimbursement
hotlines are supported by a staff of highly-skilled professionals
and robust telecommunications and information technology.
Our hotline staff addresses key issues raised by providers and
patients:
- Coverage issues
- Patient eligibility
- Coding and billing
- Payer policies and allowances
- Prior authorizations or claims denials
- Manufacturer-sponsored support programs
